Exchange and Return Policy

At Linhas em Pontos, each piece is carefully handmade with attention to detail. We value your satisfaction and, if needed, you may request an exchange or return under the conditions below.

1. Request Deadline
You may request an exchange or return within 7 calendar days after receiving your order, in accordance with consumer protection laws.

2. Conditions for Exchange or Return
To be eligible, the item must be:

• Unused
• Unwashed
• In perfect condition
• With all original characteristics preserved

As these are handmade pieces, slight variations in color, size, or finishing may occur. These are not considered defects, but part of the uniqueness of each item 🧶✨

3. How to Request an Exchange or Return

To start the process:

1. Contact us via WhatsApp:
   📲 +55 71 99197-4775
2. Provide:

• Order number
• Full name
• Reason for exchange or return
• (If needed) photos of the item

1. Wait for our team’s review and instructions

Once approved, you will receive all the details for sending the item back.

4. Exchanges for Size or Preference

• Shipping costs are the customer’s responsibility
• After receiving and inspecting the item, we will proceed with exchange for another size, product, or store credit

5. Defective Products
If the product has a manufacturing defect:

• The request must be made within 30 calendar days after delivery
• Shipping costs will be covered by the store
• After analysis, the customer may choose:
  • exchange
  • repair
  • or refund

6. Customized Products
Custom-made or personalized items are not eligible for exchange or return, except in case of defect.

7. Refunds
If a return is approved:

• Refunds will be processed according to the original payment method
• Processing time may vary depending on the payment provider

8. Final Considerations
Our goal is to provide you with the best possible experience 💛
If you have any questions, we are here to help.